Implementation
Seamless Implementation with PrimeroEdge
Expert Guidance To Get You Through
We Cater To You
Our experienced Customer Success team simplifies software implementation through our Kickstart process. We work with your district’s nutrition services to create a tailored plan that ensures your implementation goals are met smoothly.
Dedicated Partners
Kickstart goes beyond implementation — it connects you with dedicated partners. From system setup to personalized training, we guide you through each step, ensuring your system is fully functional and your team is ready for success.
Easy Data Transfer
The Kickstart process ensures seamless data migration through careful planning and collaboration. We quickly transfer your district’s data to PrimeroEdge, helping you realize a return on investment in the shortest time possible.
Detail Oriented and Comprensive
From system configuration to multiple training options, we guide you through every step in the process so PrimeroEdge is ready for daily use.
Timeline
Implementation Process
From system configuration to multiple training options, we guide you through every step in the process to make sure PrimeroEdge is ready for daily use.
1
Welcome to PrimeroEdge
You will receive a welcome email within one business day including a link to schedule your Kick Off Call. A user name and password will be provided soon after to allow quick access to your purchased modules.
3
Customer Success Plan
Once we understand more about your business and goals, we consult with you to determine your project schedule, timeline and milestones to meet your Go Live date.
Kickoff the Project
During the kick off call, we partner with you to understand your business operations and goals. We also define team member responsibilities and the best way to communicate during the project.
2
Configuration
Your official introduction to PrimeroEdge includes system personalization, data migration and reviewing best practices.
4
5
Training
Visit our training page to see the formats we offer to ensure you can learn our software the way that works best for you.
Go-Live
This is where your hard work pays off.
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Training complete
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PrimeroEdge configured
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Testing successful
6
Support
Your Customer Success Team
PrimeroEdge offers an entire team committed to leading you through the Kickstart process. Once on board, our team will make sure no hurdles get in the way of your Go Live date.
Customer Success Mentor
A personal guide through the Implementation process to help meet your goals with PrimeroEdge.
Customer Coach
Experienced educator who will equip you with the knowledge to be successful in your operations.
Expert Care Specialist
A technical resource to assist with PrimeroEdge data integration.
Customer Care Specialist
Customer service team member who will assist with day to day questions after implementation tasks and training is complete.