Customers

Testimonials

Chris Johnson, Nutrition Services, Matanuska Susitna Borough School District, AK

8/31/2010

Let me begin by acknowledging the tremendous effort by the Cybersoft Team in this last year. We hit the ground running with a complete roll-out of Primero's Back Office Suite including Application Scanning and Processing, Free and Reduced, Menu Planning, Production and Inventory Management. Cybersoft sent personnel up to Alaska to help with training our Server/Cashiers. From day one it was a whirlwind experience. The depth of the programs involved is fantastic. With Cybersoft's willingness to tackle what we saw as in-surmountable issues, we were able to start to develop a comprehensive software solution. During a recent financial audit we were able to provide data to our district auditors in a matter of minutes upon request. I cannot say enough about the support team at our fingertips. The Cybersoft Team always makes themselves available, and continues to do so. Whether it is resolution to an input error on our part or the never ending network issues that we face here in Alaska, Cybersoft continues to step up so to speak. I constantly challenge Cybersoft with new ideas, questions and concerns. Usually what starts as a fear is turned around into a positive solution.

I have been working with Gordon for the last couple of years trying to make the move to Primero. Gordon’s diligence and persistence should be applauded. What started as a cold sales call and numerous follow-ups has turned into a very welcome partnership. Every time I mention to Gordon a need of some kind he has pushed the issue with the Cybersoft Development Team and made it a reality. All of the upcoming, new and wonderful additions to the Primero Suite have through Gordon’s recommendation been brought to my attention almost immediately. It has been an extreme pleasure working with Gordon.

I am very glad that we made the move to Primero. We look forward to the anticipated release of PrimeroEdge and the continued evolution of an already great product.

Donna M Garr, GM, Phillipsburg School District, NJ

8/3/2010

When I was in Easton Area School District, PA, the District wanted Sodexo to implement a POS system. After viewing numerous presentations, Easton School District along with Sodexo Management, chose Cybersoft Primero as the system they wanted in place. The transition went very smoothly, and all the operators who had previously worked out of a cash box, were able to absorb the Primero system very easily. The District was very pleased with the system, as well as the people in Central Office who use the reports for the PEARS system for Child Nutrition.

In 2008 I arrived across the bridge in Phillipsburg, N.J. The system in place over in this District was a nightmare. In a meeting that occurs within 30 days of going into an account, one of the main items on the to-do list was to bring in a more reliable, user friendly POS system. The next June as soon as school was out for the summer, Phillipsburg School District and myself, met with 5 POS companies. The company that had the POS contract previously was going to give this District new software and finally fix everything that had been broken the year I came on board at no charge. The Board Office met with the Technology Department and myself, and asked which company could serve this District well. Of course, I voted for Primero and after I stated my reasons- all were in agreement. It was the best decision we could have made. Again, with the help of my friend, Gerri Allee, with whom I had worked with in Easton, all my Managers and Cashiers were trained in one day. The first day we opened, you were on site with me to assure the day went well.

Primero is the best out there. The support is outstanding - Amber, Sherri, Dante, Johnmark, Dallas, Gordon and everyone in the office are always helpful. The ParentOnline is a very good tool for the parents. The reports and the infinite information you can pull from the reports is a huge help in running your business.

I would recommend to anyone considering a change to go with Primero, and be a part of the Primero Family.

Melody Turner, Food Service Director, Wilson County Schools, TN

7/1/2010

We have been using Cybersoft's Primero software and ParentOnline since March of 2006. We started out with the point of sale software and have since added Application Scanning, Online Application processing and the Temperature Monitoring module. When Wilson County was looking to upgrade their outdated time clock system, the Finance Director came to me and requested Cybersoft, as he knew how well our other implementations had progressed. Due to this, we have implemented the Time Management software which we helped "tweak". We were very impressed that you trusted our input enough to ask for our input. Most software companies only do what they want to do, not what the customer needs. Cybersoft puts their customers first in every aspect from customer service to enhancements. It is always reassuring to talk to a human being when you have a problem and I appreciate the fact that you strive to keep your customer service as great as it is. This along with your continuing drive to create new and better ways to make our jobs easier is what sells your product.

I have watched Cybersoft grow from a smaller company to a larger one, all the while retaining the ability to make your customers feel like they have a say in what happens. I have made many friendships through the years with you all and look forward to many years of our great partnership. Gordon, you have been great to work with and I appreciate more than I can say how much it means to me to be able to call you anytime and you are always available. That says a lot — most of the times a salesperson will sale you the product and you never hear from them again. You take the time to follow up on everything or to just say hello.

Lee Haddock, Assistant Food Service Director, Alvin ISD, TX

2/18/2010

We use Cybersoft Technologies' Primero inventory system with the production records module and the nutrient analysis system. We love the system since the modules are all integrated and work well together. Paperless production records automatically withdraw from perpetual inventories. Managers can look into perpetual inventory at the warehouse before they order. Orders can be created and then modified based on planned production records. End of month inventory is paperless and exports nicely into various common formats.

Primero's perpetual inventory system continues to provide a return on our investment because Cybersoft's goal is our success. Cybersoft's software upgrade process is customer driven and not done just yearly. That along with the fact our perpetual inventory system is the foundation of our nutrient analysis and production software suite makes Cybersoft the obvious choice for us. Ask our hard working managers about our perpetual inventory system and they will tell you:

• Managers can check other schools inventory levels before requesting transfers.
• Transfers are instantaneous and fully documented.
• Managers can generate a report listing inventory levels of a certain item on hand by school.
• Managers see actual inventory levels of the warehouse items while placing orders.
• Warehouse deliveries are sorted by total pull amount, route pull amount and school delivery ticket.
• End of the month inventories are paperless, organized in excel, and available the moment they are completed.
• Managers' withdraws are based on what was entered as produced on the paperless production records.
• Standard withdraw lists of items not on the production records are easy to produce.
• Managers submit one Eorder from our system to our grocery vendor so we control what is ordered and by whom.
• Managers now have until Tuesday afternoon to order groceries for delivery on Thursday.

These are some of the many benefits that Primero's perpetual inventory system offers.

Gail Penka, Meal Application Supervisor, Amarillo ISD, TX

12/18/09

We have used Cybersoft Primero as our food service software for 2 years. I would highly recommend Primero as a software program for free and reduced processing. I love the scanner for meal applications. This is our first year using the on line meal application process and it has gone well for us. I have been with Amarillo ISD for 22 years and Cybersoft is the third software company that we used in our food service department. I would highly recommend Primero as a food service management program. Cybersoft is very responsive when there has been an issue with the program, but we have had very few issues with the software program. The Cybersoft support and implementation staff is great. When we have any questions we contact them and they get back with us in a timely manner.

Matt Morgan, Food Service Director, Cypress Fairbanks ISD, TX

9/9/09

Online applications are incredible! To date we have processed 17,551 applications. 9,823 were submitted online. That's 56%. A few of the outstanding benefits are:

1. Processing time is one to two business days. Right now paper applications are taking 4 to 5 business days after they are received at my office. It might take two or more days to get here form the school.
2. No incomplete applications.
3. No lost applications or applications sitting on someone's desk at the campus.
4. The applications are legible.
5. We will have 50% fewer applications to file. Less paper & less storage space required.

Needless to say I am very pleased with the [Primero] online applications program.

Judy Denman, Food Service Supervisor, Obion County Schools, TN

7/17/09

I know I have expressed appreciation for this before, but once again I want to tell you how WONDERFUL it is for me to be able to download my own Direct Cert files. I downloaded the huge file from the state on July 8, and a smaller one on July 13. We have already mailed out letters to parents and are now getting responses back from some of them, with questions or other information. This is so helpful to be able to get this far along before school ever starts. There are many things that you have updated/improved in the last two years, but this has to be my favorite. Thanks again for all you do for us.

Source: The Houston Independent School District, TX, Board of Education Meeting Agenda

5/13/09

Food Services' Computer System Saves Money and Increases Accountability

The installation of a new time and attendance tracking system has saved the district nearly $40,000 per month since September 2008. This system tracks nonexempt employees' time and attendance by having them clock in and out at work-station computer terminals and replaces a manual paper-clocking process. The accurate “to the minute” time and attendance module was developed specifically for Food Services as an add-on module to the newly implemented automated cashiering and food-production management system. It is accessible through the lunchroom office computer in all school cafeterias. The system is also installed at convenient locations near employee entrances of the Food Service Support Facility. The computer system helps enforce district policies and also yields a higher level of accuracy for wages earned while "on the clock."

The new computerized time and attendance tracking system was installed in May 2008 and is used by more than 2,100 food service employees. It has proved to reduce labor costs by:

• avoiding unauthorized overtime when supervisors are not present
• calculating hours automatically and in real-time reporting
• increasing reporting accuracy

Brent Hoover, District Manager, Amarillo ISD, TX

12/18/08

"EXCELLENT!!!! We passed with flying colors. Laura Henn, TDA Lead Auditor, said, "the investment that the district made with going with Cybersoft was worth it given the excellent results."

• 0 errors in production
• 0 errors in application processing
• 1 small error in verification (user error not related to software)
• 0 errors (perfect counting and claiming consolidated numbers)
• 0 errors in POS transaction summary at the school site
• 0 errors in the edit check
• I can't thank you all enough for helping us achieve these excellent results!!!

A raving fan of Primero/Cybersoft!

Cliff Reece, General Manager, Waco ISD, TX, speaking about their CRE

11/18/08

"Primero was beautiful, worked perfectly. [The Cybersoft team] have been absolutely superb."

Brent Hoover, District Manager, Amarillo ISD, TX, commenting on the first day his district used the Primero Free and Reduced scanning solution

8/12/08

"We have a new world record at AISD. Gail and her team had 1142 applications processed in a day. Our highest production last year was 741 in one day with an average of 491 per day."

Daquer Reveron, Primero Implementation Project Manager, Houston Independent School District, TX

5/16/2008

The Houston Independent School District selected the Cybersoft Primero solution after extensive evaluation of alternatives available in the market. I am very satisfied with Cybersoft’s product quality, implementation agility and speed, as well as the support team that stands behind Primero.

Primero's implementation was smooth, efficient, and planned well. As a result, the implementation was completed about one month ahead of schedule.

Although we previously had a free and reduced scanning solution, we completed processing applications faster with the innovations that Primero offered to us.

Information now flows rapidly throughout our district contributing to solid management decision‐making.

I am very pleased with the responsiveness of Cybersoft staff and the support that this team provides. I look forward to a long and successful partnership with Cybersoft. I recommend that any district seeking child nutrition technology solutions strongly consider Cybersoft's Primero as a robust candidate

Debbie Allen, Manager, Purchasing, Warehouse, Publications and Child Nutrition Services, Chula Vista Elementary School District, CA

5/16/2008

Just a few thoughts on our implementation process of Primero. First of all, I would like to thank Amber and Dallas. Amber has been out here for training twice. She trained all of our 44 sites and district staff in that time. But not only did she train, she was available troubleshoot any issues that may have come up. She has been available to us almost 24/7, which speaks volumes regarding customer service. All of our cafeteria staff has been trained, and they in turn trained their site staff. This has been an absolute amazing process to be part of, particularly in the short time period we did it in. We are now successfully in the ParentOnline phase, our parents are loving it, and we will begin scanning applications shortly. It is a great feeling to move so quickly into a new system that can generate the reports that we need and provide customer service. Our CNS staff has discovered that they are not an island by themselves, but we have a great team and safety net that includes our Info Systems staff and Cybersoft. It has been a truly amazing experience.

Jay Towell, Director-Student Nutrition Department, Mansfield ISD, TX

5/16/2008

I would like to submit for your records my documentation on the experience that we have had with the Cybersoft Primero Meal Accountability System in the Student Nutrition Department in Mansfield ISD.

In May of 2006, I elected to change the meal accountability system in the Mansfield ISD Student Nutrition Department in a turn-key operation, 93 POS units in all. It was my desire to improve and increase our accountability, ease of operation, accuracy of all areas of financial accounting along with adding additional modules for the back office. My decision was based on 15 months of research, demonstrations and feedback from the actual users, my Nutrition staff. I came to the conclusion that the Cybersoft Primero System was the best answer to the needs of the student Nutrition Department and the average of 11% growth that is currently being realized in our district. This decision has proved to not only be the best decision, but most of all the right decision.

Although there may be other systems that can perform the necessary basic functions and generate reports, the Primero advantage are three fold. One: reports can be customized to fit the specific needs of your business needs. Two: the service and follow up is extremely reliable, courteous and most of all, Cybersoft will begin and complete what they say they will do. Three: One stop shopping and ease of operation.

I am very comfortable with the Primero System and a very satisfied customer. I would without reservation or hesitation, offer my recommendation to any entity that is reviewing and considering a meal accountability system.

Dorothy Simpson, Director of Food Service, Pearland Independent School District, TX

5/16/2008

Incorporating Primero software into the operation of our department has been the single, most important purchase we have made in the past three years. This product is easy to use for back office employees as well as for site managers and cashiers.

It gives the customer the ability to incorporate every aspect of the school food service business from point of service, processing lunch applications, ordering, inventory, menu planning and production records. We have been able to track student eligibility, meals served, student accounts, inventory value, and much more by using the easy to read reports generated by the system.

The support staff has been wonderful. They listen to your needs and respond in a timely manner.

If your district is looking to make a technology change that will advance efficiency in your food service department, I recommend Primero.

Cliff Reece, Food Service Director, Waco ISD Child Nutrition Services, TX

7/5/2005

Waco I.S.D. evaluated various P.O.S. systems to replace the old system for our Child Nutrition Services program and selected Primero by Cybersoft Technologies as the preferred vendor in October 2004.

The recommendation to establish this partnership was based on several factors and evaluations including demonstrations, leading edge technology, on-site visits to existing clients, question and answer sessions, the involvement of the school district IT department and the involvement of the front of the house CNS kitchen managers. Our evaluations concluded that Cybersoft Primero offered a superior product and the type of service and support that we desired.

Cybersoft was proactive and continues to be in answering all of our questions and offering solutions to specific concerns or issues that we have at Waco I.S.D. and additionally in providing us with state of the art technology and customized changes to fit our specific needs.

The implementation of the program was smooth and resulted in serving lines that move faster, the automation of repetitive tasks by our staff and the related increased efficiency, and a more effective and accurate method of tracking meals. In addition to the Cybersoft POS on the serving line, we implemented Cybersoft's scannable Free and Reduced Applications process and we migrated to a more efficient and seamless ParentOnline payment system for student accounts. Recently we began the implementation of the time clock component which is changing that process from a manual time card system to a computer based time management system for all our staff.

Our partnership with Cybersoft has been very solid. Cybersoft personnel are very responsive to our needs and the support and service has been excellent. We look forward to a long and successful partnership with Cybersoft and I would personally recommend any district pursuing food service information technology solutions to strongly consider Cybersoft as their future partner.

Jennifer Basich, Director of Child Nutrition Services, Alvin Independent School District, TX

5/25/2005

It is with much pleasure that I recommend the Primero Solution that Cybersoft Technologies has offered to our department. My assistant, Lee Haddock, who is responsible for implementing the module in our department, has been favorably impressed with the quick response to our needs that Cybersoft has demonstrated. Our district has been a loyal customer of another software company but chose to look for a new inventory module. My assistant had searched for many years before he came across the system he thought would work best in the school lunch arena. We were also very interested in the advantages of the web-based technology.

Because of the responsiveness of the Cybersoft staff and the agility of the Inventory management module, we will now be implementing the Nutrient, Recipe and Production Record Management modules. Cybersoft Technologies has demonstrated to us that they definitely "put their money where their mouth is." They stressed that they would be flexible and listen to our needs and they most certainly have stood behind their word.

Alvin Independent School District would be happy to show any prospective clients how our Primero Solution works for us.

Chris Maggard, Director of Child Nutrition, Del Valle ISD, TX

8/12/2004

I would like to extend my appreciation to you and your staff at Cybersoft for the wonderful job that you have done to implement the Primero system at Del Valle ISD. You have shown us that you and your company have a quality product that makes our lives easier as a department.

The detail that you have put into the Primero system far surpasses any program currently on the market. Some of the features that we are most impressed with include the ease of creating and printing reports and the ability to transfer applications to a CD for state reviews. We are also impressed with the ability of the Primero system to integrate well with the student information software that is used by the district.

Everyone that we have come in contact with at Cybersoft has been friendly, knowledgeable and most of professional. Your staff has made our transition to the Primero system an easy one.

We have consistently heard your team refer to our relationship as a partnership and that the goal is to make everyone's job easier. Our food services staff is excited about the Primero program's ease of use and our managers and supervisors are impressed with the controls that have been put in place to hold everyone accountable.

I know that this program will be at Del Valle for a long time since the technology utilized in current and adaptable to meet changes as they arise. We look forward to our continuing partnership with Cybersoft.